What is a potential consequence of not conducting session quality assessments?

Failing to conduct session quality assessments can lead to decreased call quality. Such assessments are crucial for identifying issues that may affect the clarity, connectivity, or overall experience during calls. Without these evaluations, organizations may overlook critical factors like network performance, audio issues, or user interface problems, which can accumulate and result in poor-quality connections. This deterioration in call quality can negatively impact communication effectiveness, user satisfaction, and ultimately hinder business operations.

In contrast, the other choices suggest improvements or benefits that would likely not occur without proper assessment. Enhanced call clarity and increased operational efficiency are outcomes that generally stem from regular monitoring and adjustments based on quality assessments. Similarly, reduced user engagement would likely arise from inadequate attention to call quality, but it is a consequence rather than a direct product of not conducting assessments. Therefore, the focus on decreased call quality directly links to the lack of proactive measures to ensure session integrity.